Why Native Content Gets More Engagement

Facebook native videos are dominating the video experience online.

Research shows that 89% of overall video posts were Facebook native videos.

Furthermore, they get 477% more shares, 530% more comments and 168% higher interaction rate than YouTube videos.


Native content is any type of content shared directly on a specific platform.

It is when you post an article, image or video directly on a social platform such as Facebook, Twitter, Instagram or LinkedIn instead of posting an external link.

This allows users to consume content directly and immediately without having to leave the platform.

When users are on a certain platform, they are in a different mindset. They have specific reasons for going on those platforms.

For example, they may go on Instagram for pictures and short videos; Twitter for short, catchy digests; Facebook for messaging and engagement; and YouTube for long videos.


As marketers, we need to tap onto native video advertising as part of our content marketing strategy.

This is important because we want our audience to be engaged with the content as much as possible.

Considering 23 million Malaysians are on social media with Facebook being one of the most used platforms, and the fact that Facebook prioritizes videos in its own environment, it’s only reasonable that marketers should focus their content strategy on Facebook videos.

Here’s the real deal:

  • 90% of profile pages use native Facebook videos.
  • 85% of video posts by volume are Facebook videos.
  • Bigger profiles with more than 10 million followers tend to use native Facebook video the most.

So we can see that Facebook videos are significant.

Now we don’t want to post just any videos.

We would want to create thumb-stopping videos.

This means that the first 3 seconds of your video should be interesting to make your audience want to stop and watch the whole thing.

If you succeed in doing this, not only have you given your audience a seamless user experience but you’ve also created the urge for them to engage on your post.


While posting natively on a social platform seems to be better in terms of engagement, there are a few downsides to native content.

The most obvious would be that there may be a decrease in traffic flow to your website.

Since posting external links may not garner high engagement, you won’t be expecting many click-throughs to your website.

This drop in traffic may also affect the SEO power of your website, as fewer external links are pointing to your domain.

This could be resolved by placing a link in addition to your native post, but if the call-to-action (CTA) is not compelling enough, you could still miss out on conversions.


  1. Create thumb-stopping native content
    There are a lot of factors that can make or break the first 3 seconds as well as the whole video. Consider the editing and design of the video as well as the dimensions based on the particular platform. Remember to also optimize for mobile experience.
  2. Add a link or CTA that directs audience to your website or landing page
    This must be clear and concise enough so that the audience knows what to do. The content itself may also affect whether the audience will follow through the link so make sure you create quality content.
  3. Build a system for testing & optimizing
    This is so that the performance of the content can be analysed in an objective manner. You may need someone who is reliable with knowledge of performance marketing to be accountable for this.

It takes quite a bit of strategizing and resources to create thumb-stopping native content.

But with a dedicated team by your side, your content will attract even the fastest scroller on the net!

Just schedule a FREE consultation with us to know more:

6 Strategies to Strengthen Your Brand

You’ve been in the game for one year, two years or maybe ten.

What started as a passion project has turned into something more meaningful to you. But what may be meaningful to you doesn’t seem to be so to others.

You’ve done all the funnel sequences, yet you’re not reaching your sales goal.

You’ve put out content every single day, yet your follower count hasn’t even reached 10k.

You begin to doubt whether your product or service actually brings value to your audience. You begin to doubt whether they even know what your brand actually is.

Why Do You Need A Strong Brand?

You want your brand to stand out from your competitors. You want your audience to know and trust you. You want your customers to choose you over any other.

That’s why you need to be unique, different and interesting.

Think about Nike. There are thousands of footwear and apparel companies out there but Nike is one of the biggest – if not the biggest – companies out there.

Everyone knows Nike.

Sure, Nike has years of experience to their advantage but that doesn’t discredit the tremendous amount of effort they put to make their brand stand out.

From holding true to their core message to creating various campaigns, Nike has earned the recognition they deserve.

The longer you keep at it and continue to find new ways to strengthen your brand and message, the better you can build credibility along the way.

How to Create a Brand?

A brand is not just a name or a logo.

Your brand is what people think or say about you. It’s what you give out to your customers. It’s their experience with you.

Here are six guidelines for you to consider when building your brand:


Why are you doing what you’re doing?

If you can’t answer that question, you can’t expect your target audience to resonate with you.

Before you can persuade your audience to support you, you need to persuade yourself why your business matters and why it would be worth every hardship that will come your way.

Building a brand is not a one-off thing; it’s a journey. And your core purpose is what would keep you going when the going gets tough.


On a business perspective, it’s good to keep things fresh.

It’s alright to change things up a bit to give something new to your audience. But you shouldn’t change your core message too much. Otherwise, you may risk confusing your audience.

Once Nike had found their empowering message, “Just Do It”, they have stuck to it since. They then play around with how they present that message in their campaigns to introduce fresh ideas yet still keeping that core message intact.

Now everyone associates the “Just Do It” tagline to Nike.

Many even use it as a form of motivation to live their day-to-day lives.

If you consistently put out one clear message that adds value to your audience’s lives, you’ll surely be remembered.


When we buy something, we’re often guided by our emotions.

Most of the time, we would buy something that would solve our problems or make us feel good.

Your job is to plan a marketing strategy that would tap onto your audience’s emotions or pain points.

This does not necessarily mean having to be negative, but rather looking at the perspective of making your audience’s lives easier or better.

When you connect with your customers, you’re building a sense of belonging and trust in them. Once they realise that your product or service is helping them, they’re more likely to be lifelong customers.

So building emotional connection is not just for the spur of the moment but also to create a sustainable relationship with your customers.


While it’s important to stay consistent with your brand message, your marketing approach can be as flexible as you want it to be.

You can create as many campaigns as necessary with as many creative ideas as possible. Your aim is to capture your audience’s interest and convert them into buying customers.

This would take a lot of trial and error but as long as you do whatever it takes to get your core message out there, your brand will strengthen over time.


When you’re at a point where you’re seeing returning customers, it means your strategies are playing out well.

But you shouldn’t stop there.

This is an opportunity to further strengthen your brand by rewarding your loyal customers. Remember, without your customers, success wouldn’t have come easily.

Give them special discounts or even free gifts. Set up birthday rewards when they sign up as a member. Give them a shoutout on your social media.

Whatever it is, make sure you communicate to your loyal customers that you appreciate their support thus far.


What has your employees got to do with strengthening your brand?

While your customers support your brand from the outside, your employees support your brand from the inside.

Your employees are the backbone of your business. Without them, your business wouldn’t have been built to what is today.

Give your employees the chance to actively contribute to building your brand.

When you and your employees are on the same track and holding onto the same core values, it would be easier to deploy strategies to strengthen your brand.

How Do You Present Your Brand?

Now that you know how to create and strengthen your brand, now it’s time to show it.

There are many ways you can present your brand to the world and no doubt that you would change your strategies from time to time.

But here are the main points you need to consider:

  • Design a Brand Identity including logo, typography and colour
  • Set up a website, sales page or landing page to direct online customers
  • Create a social media strategy with eye-catching designs and clever copywriting to lead potential customers to your sales page

Remember, a brand is more than just a nice logo or aesthetic social media feed.

It’s the effort you put in to give value to your customers in every step of their buying journey.

Let Shock Media Studio help you strengthen your brand!

We offer an all-round digital marketing service that not only creates amazing designs for your social media and website but also helps you figure out the best strategy to place your brand at the top of the market.

Contact us for FREE CONSULTATION!!


Organic VS Paid Advertising on Facebook: Which is Better?

The market is competitive.

There are more ads than ever bombarding your news feed space.

As a result, your posts aren’t showing up first on your audience’s timeline.

Face it — organic reach is declining.

Your regular posts aren’t reaching to as many of your fans as you’d like.

And it doesn’t help that Facebook has tweaked its algorithm to show only relevant content to users. How can you possibly reach more people, especially those who don’t already know about you?

Paid reach is the number of people who had a paid post from your Page enter their screen. Organic reach is the number of people who had an unpaid post from your Page enter their screen.

Although this is the reality that we are facing, it doesn’t mean we should neglect organic marketing altogether.


Yes, we’ve just said that organic reach may not be the best, but hold your horses! Organic marketing still has its value.

If you’re just starting out your business without much budget for marketing, you can publish your marketing posts on Facebook for FREE.

You will be more strategic and creative with your ideas and how you structure your content.

This means you would put 100% focus on meeting the exact needs of your target audience.

No fluff. Just being real.

When you know exactly who you’re selling your product to and truly give them value WITHOUT even putting money into your posts, you might actually gain more trust from your audience.

Furthermore, you can set the targeting according to your audience interest. Yes, you can do this without boosting your post! Just make sure that you turn on the targeting option on your Facebook page at:

Setting > General > Audience optimization for posts

And from time to time, remind your audience to turn on post notification on your page so that they don’t miss out any of your posts.


Bear in mind that if you are starting with zero contacts or network, it would be more difficult for you to get the word out there.

However, there are some tips for you to acquire some following and keep your fans engaged:

  • Give a reason for people to keep coming back to your page. If you’ve established a Unique Selling Proposition that actually adds value to your audience, then you’re winning. Remember, always ask yourself “What value am I providing for my fans?”
  • Post quality content that would encourage engagement. You can put up content such as giveaways, competition or surveys.
  • Interact with fans by responding to all queries and complaints. Show that you care about their thoughts and make them feel like a part of the community.
  • Put in effort on offline word of mouth marketing. As much as online marketing may be helpful, actually talking to your peers or even relatives would help you get some following to your page. All you need to do is talk about it and ask people to like your page.


The purpose of boosting your post, or in other words paid advertising, is to reach more people.

These are primarily the people who have not yet liked your page or know about your business but show similar interests to and/or fit the demographics of your target audience.

Facebook said you should assume organic reach will eventually arrive at zero. Considering that, it’s wise to include paid ads into your marketing budget.


With a Facebook Page, you can easily boost your post:

  • Click on the ‘Boost’ option on your post that you’re creating
  • Select the audience type
  • Allocate the budget for the post
  • Select the duration for the ad to be boosted

You can then publish immediately or schedule your ad so that it goes up at a specific time.


Knowing that Facebook organic reach is declining, boosting your posts is probably the best way to reach a wider audience of similar interests.

However, you would need to be more intentional and specific so that Facebook doesn’t see either your organic or paid post as irrelevant to your audience.

Technically, you can boost all your post. But if your budget does not allow, consider what the purpose of your post is and which would be worth boosting.

Here are a few guidelines to go by:

  • If you’re aiming to just connect with or update current fans, then it’s not necessary to boost the post.
  • If you’re aiming to get more leads or engagement, then you may boost the post.
  • If you’re offering a product or service, then you should definitely consider boosting.


While it’s easy enough to boost one post, it can get a bit complicated when you’re planning a whole campaign and boosting several ads at once.

We can help you with setting up ad campaigns via Facebook Business Manager, as well as planning your social media content and execute the creative direction.

Essentially, we go beyond the basics.

We make sure to be more specific in terms of interest targeting, using custom audience from your existing email list and make full use of Facebook Audience Insights to learn more about your audience for better targeting.

If you’re interested to win your audience TODAY and be better than your competitors, then we’re more than happy to help!

Contact us for FREE consultation!

3 Engaging Videos You Need For Your Business Right Now

Brand video — check.

Explainer video — check.

Product review video — check.

Your viewers know who you are.

Now, they are hungry for more.

How else can you build interest and hold their attention to your brand message?

Here are 3 videos you may want to create to add value to your viewers and increase engagement:


People relate to people.

An individual’s story may resonate so much more than just a product video. That is why video blogs are powerful in terms of gaining interest, leads and customers. So if your business has a personality or voice behind it, use it.

With the likes of Casey Neistat and Gary Vaynerchuk making it a popular method to connect with an audience, there are already blueprints for every business personality to start vlogging.

The great thing about making vlogs is that it’s easy to produce. You’d only need as few as one camera or smartphone to start with as well as an editing software.

Once you’re ready to take the next step, you may employ a full production team to shoot and edit the vlogs for you, giving you the full focus to win your audience.

The most important thing to remember is to be consistent with your message and post your vlogs regularly to gain traction.


People like to watch people talk.

Conducting an interview with an influential person would not only benefit your viewers but it would also mean broadening your network and knowledge for the benefit of your business.

That influential person may be someone your audience already knows (an author, a well-known entrepreneur, a motivational speaker, etc) or it may be someone they don’t know but would enjoy listening to.

A great example would be Marie Forleo who is a life coach and motivational speaker. She puts out valuable content online and has interviewed many well-known entrepreneurs and personalities such as Elizabeth Gilbert, Tim Ferriss and Tony Robbins.


People want to see what other people are doing.

Showcasing your company’s culture in a video would give your viewers and customers a sense of your organisation’s values, mission and the dynamics between team members.

This may help them understand why your company is different or even better than your competitors. It would also help strengthen brand loyalty as you give your customers the inside scoop.

Company culture videos would also attract prospective employees who would help grow your company to greater heights.

In any part of your marketing or sales funnel, videos play a valuable role in your business be it attracting new leads, turning them into paying customers or retaining them.

Implementing the right tips for effective video marketing will make your video stand out among the crowd.

The key is to have a solid marketing strategy to figure out what kind of videos that would best represent your brand message.

Need help with creating engaging videos?

Contact us for a FREE session to discuss what kind of videos that may just make your brand go viral!

Plan Your Social Media Content and Enjoy Your Holidays

It’s Chinese New Year season but you’re stuck in front of the computer.

You need to make sure that all your social media posts are ready and you need to post them at the right time. Otherwise, you’ll lose out on the clients.

How you wish you had planned this earlier and schedule your post ahead of time.

Now you’re missing out on all the festivities.

This is why a solid social media strategy and advanced planning is important to keep you worry-free, get ahead of the game and allow you to enjoy the holidays when you need to!


social media strategy checklist

click to download checklist

The first part in your social media strategy and planning is to get your building blocks firmly in place so that whenever you think you’re falling off, you have something to get back to.

Stating your social media mission will help you to know what you want out of your social media marketing. Why do you want to share your products on social media? What do you want to get out of this? What do you want to achieve?

Profiling target audience or ideal customers like a forensic agent will guide you to getting your content to the potentially interested audience quicker. Once you know your buyer personas such as age, location, interests and pain points, you can better curate the content.

Choosing the right social media platform is crucial. You wouldn’t want to be where your target audience is not spending their time at. This is also another reason why you need to know who your audience is. You don’t have to prepare content for every social media platform there is. Unless your aim is to create brand awareness to a wide range of audience. But if you’re just starting out, be where your audience is.

Fill out the brand’s profile on every bio section so people know who you are right away. Create a killer one-liner if you have to. Tell your audience who you are and what you are offering to them. This helps generate interest and make your audience want to know more.

Determine the brand voice and style so that it’s consistent throughout. This would also help you be in the right character when curating the content.

Know which metrics to track from the get-go. It helps if you know your social media mission first so that you know which metrics to keep an eye on.


The second part is zooming into your content mechanics i.e. strategizing the best ways to get your content out there and actually curating the content.

This is how you’ll get things done way ahead of time so that you can (finally) enjoy your holiday.

Strategize Your Social Media Content

First thing’s first, you need to decide how often you’re posting on social media and at what times. There are numerous guidelines on ideal posting time and frequency, but we suggest that you pay close attention to your followers’ activity.

Next you need to decide what type of content you want your post to be. Is it a short video, a flat lay photograph or an infographic? Whatever it is, make sure that it’s the type of content that your audience wants to see and that it’s suitable for the platform it will be posted on. Then, go ahead and create and curate the engaging content that will attract your audience.

Finally, schedule your content to ensure that it gets posted on time. You can either create a content calendar and manually keep track or you can save some trouble by using a social media management tool. If you’re posting on multiple platforms, it’s worth investing on software such as Hootsuite, Buffer or CoSchedule that helps you plan, schedule, post and track the performance of your posts.

A tip to get your Instagram grid looking top notch, you can use feed organizer tools such as Unum, Plann, Preview and Planoly which help you arrange the grid to look like how you want it to look like before posting them. You can also allow the app to post it on your behalf.

Now that you have set up your social media plans and let automation tools do the posting for you, there’s only one thing left to do: ENJOY YOUR HOLIDAY!

AFTER HOLIDAY – Track, Analyze, Optimize

Once you’ve come back from your well-deserved break, all you need to do is to track the metrics, analyze the performance and based on the results, optimize your content strategy!

Remember, social media is supposed to be fun and engaging.

To embody that spirit, you must make social media planning as least stressful as possible.

Having years of experience, we at Shock Media Studio know the right tools to get your content out there in the most efficient way.

Claim a free consultation with us and find out how to win at social media without compromising your holidays!

5 Marketing Tips You Can Learn From Gary Vaynerchuk

You’re sat there wondering, “Why isn’t anything working?”

“Why am I not hitting my ROI?”

“Why isn’t my email list growing?”

“Maybe I’m missing something…”

Maybe you’re right.

The harsh truth is that many business owners out there only think about themselves or their company.

They work so hard to create the most attractive ads, the most responsive websites and the most brilliant product.

Of course, there’s nothing wrong with doing the best for their business; it’s their baby after all.

But they forgot one important element to feed their baby: CUSTOMERS.

You may have the greatest product, but without building a relationship with your customers — the heart and soul of your business — your product is just a thing.

This is what entrepreneur Gary Vaynerchuk always talks about on his social media, speeches and books. It’s not the idea of ‘the customer is always right’ or ‘customers come first’, rather it’s the effort of adding value to your customer.

Here are 5 top tips for marketers and entrepreneurs who wish to take their business to a more personal level.


Before you sell anything, you have to give.

Free tasters, free offers, free knowledge… you name it!

Like movie teasers, these free offerings create anticipation towards your core product.

They show your potential customers what they could expect when they purchase your product.

You may tap into their problems, worries or difficulties and offer simple solutions (for free) that are actually a supplement to your main product.

Once they realise that your simple solution is effective, they would want more.

So put out as much free content as possible to not only build your audience but also allowing you to subsequently have the audacity to ask them to buy when it’s time for your sales pitch.

2. Connect with Customers

When you give, you’re inadvertently building a relationship with your customer.

This includes giving your time and attention to them.

You need to establish that 1-to-1 relationship so that they feel valued or that they matter.

They want to know that you truly care about them.

This is why replying to messages on social media and emails are so important. It may seem like an insignificant process but to the eyes of a customer, it may mean a lot.

And once in a while, make the effort to ask for feedback. Again, this would show that you care about their opinion and want to listen to them. Then, make improvements according to the feedback. Your customers would see that their suggestions were truly valued.

3. Be Relevant

It’s okay to play by the book, but sometimes you need to get your nose out of it and meet your customer eye to eye.

Know your customer well and cater your content to them. Tell stories that they can relate to and information that they can learn from.

And it’s okay if the creative work you put out is not always sales driven or has no mention of your product.

Most of the time, it’s the content that surrounds your product that may be more impactful. So you have to find ways to use it and somehow relate it to your product.

4. Be Adaptive

With so many different platforms out there, there are so many opportunities to market your product or service.

It’s tempting to get on every social media platform so that you may reach a wider audience. While this is in a way strategic, for some businesses, this may not be productive at all.

Not all your target customers spend time on every social media there is.

So you need to identify where they spend their time most.

This is so that you can shape your content or how you market your product in a way that suits the platform.

You can’t just standardise everything; it doesn’t always work well.

And if most of them are not on social media, bring your business offline.

Know which platforms your target audience is spending their time on and apply different strategies for different platform.

This is why you need to keep an open mind and always ready to adapt when the situation arises.

In short, always be aware of current needs and trends. Then, adapt them to your current marketing strategy.

5. See Big Picture

If you’re in it for a quick buck, know that you won’t last.

To really succeed in business, you’d need to ensure that your business model provides lifetime value to your customers.

That way, you’ll see a higher retention rate over time.

Have a goal in mind and ruthlessly pursue it.

Put in value in every part of your marketing strategy and people will soon notice your worth.

marketing tips by gary vaynerchuk

(click to enlarge infographic)

Are you actually adding value and improving people’s lives with your product?

Here at Shock Media Studio, we ensure that every content we put out benefits not only our clients but their target audience as well.

Sign up for a free consultation with us and we’ll discuss more on how you can shape your marketing strategy in a way that would add value to your customers.

[INFOGRAPHIC] How to Grow Your Email Subscriber List

Your goal is simple: you want more people to know about your amazing product or service.

You’ve got a good following on social media but you want to up your game and build your own list.

Maybe you’ve got your preliminary list but it’s not enough. You want more.

You want to add value to your target customers and show them through your carefully crafted emails on how you can help improve their lives.

Well, you’re on the right track.

First things first, you need to remember a few important things:

  1. Don’t buy list. Please don’t. You’ll just get angry complaints and the system will detect you as spam, or worse, you’ll get blacklisted (gasp!). It’s always more effective to build your email list and we’ll let you know how in a minute.
  2. Place signup forms strategically. Think of places where your potential customers may be lurking. Articles, “about us” page, pop up boxes, blog’s comments, Facebook page and even the landing page for product or service registration.
  3. Give a solid reason. Don’t just put a naked signup form. Let them know what they’ll be getting in exchange for their email. It could be tips, news, special offers, promotions, etc.

Ready to grow your email list like wildflowers?

1. Create Killer Lead Magnets

Also known as FREE OFFERS.

Yes, you read that right. Before you ask for anything you need to give and add value to your prospects.

You need them to trust you. You need them to know you’re legit.

The purpose of creating lead magnets is to convert web visitors from any part of the world wide web to email leads.


✔ Turn your top-performing article or series of articles into a pdf guide, report or e-book.

✔ Offer tools/resources in an e-book (yes, e-book is the trend).

✔ Create webinars because people like free educational seminars. However, it takes a lot of time and effort to prepare.

✔ Downloadable summary of a webinar is a life-saver for those who don’t have the time to watch online.

✔ Create a private how-to video on YouTube and embed it on a protected page on WordPress

✔ Offer exclusive discount or subscriber-only bonus (great for e-commerce stores).

✔ Offer free trial or free consultation (you get the drill now).

2. Dispel Doubts

It’s natural for anyone to feel skeptical about submitting their email address.

It would mean them receiving emails they may not want. They don’t want their email address to be misused or abused. And so this is where you come in to ensure that you will do no such thing.


✔ State that you will keep their email address private and would not share it with any third party.

✔ Mean what you have stated. Don’t abuse their trust after this point.

✔ Ensure them that they’re allowed to unsubscribe at any time.

✔ Once you’re sending out emails, make sure to include the unsubscribe link clearly in the email and if they do unsubscribe (let’s hope not!) make sure that they’re actually removed from the list.

The key is to maintain trust at every point of contact, including once they have unsubscribed.

One other important thing to note when setting up the signup form is to make sure you link your privacy policy page and adhere to the requirements of GDPR, or the PDPA if your online base is in Malaysia.

The last thing you want is to get caught up with any legal issues so it’s worth knowing the legal requirements when it comes to collecting personal data i.e. people’s email addresses.

3. Ease Signup Process

Friction is what stops people from taking action.

The more effort required to do something, it’s more likely that the task will be delayed or won’t be completed.

Same goes with signing up for your offers.

As a marketer, you need to make sure that the signup process is effortless.


✔ Ask for only the information you need. Don’t go asking for their birth certificate number. Name and email address will do.

✔ Limit to just 3 steps: complete form, press subscribe button, confirm subscription. Easy.

4. Think Outside The Box

Keep finding ways to grow your email list. This could be going to networking events or even talking to your next-door neighbour to introduce your brand and products.

Be creative and make something out of every opportunity that comes your way. You may never know what would come out of a conversation or a simple social media posting.


✔ Collect email addresses at networking events.

✔ Promote email list and incentives on google AdWords and other pay-per-click advertising websites

✔ Post list teasers on social media and show the benefits of becoming a subscriber.

✔ Do cross-promotion with a related company to increase reach.

✔ Include signup link at order page and offer instant discounts.

✔ If you’re an offline business going online, don’t be afraid to ask existing customers to signup.

5. Schedule Email Campaigns

Once you’ve got a substantial list, it’s time to set up your email campaigns.

What you should avoid doing is to leave your subscribers hanging when they’re expecting something from you. It’s like ditching the first date which you asked for in the first place. How rude!

Plus, you would definitely want to strike while the iron’s hot.


Use an automated email system.

Structure your emails effectively.

Build relationship with unique content.

infographic how to grow email subscriber list

Need a hand with curating an email campaign from A to Z?

Our marketing experts here at Shock Media Studio are more than happy to help!

Schedule a FREE CONSULTATION with us and prepare to see your subscriber list grow like wildflowers!

Adding Value From Lead Generation to Conversion to Retention

Many businesses are still reluctant to give value first without expecting immediate returns, or as Gary Vee would put it — Jab, Jab, Jab, Right Hook.

Won’t giving free stuff mean that sales would not increase and ROI would be stagnant?

Perhaps you’re not seeing the big picture.

And you’re not to blame.

Most marketing gurus would say to follow the funnel and you’ll be raining in sales.

You’d learn about Creating Awareness at the Top of the Funnel (TOFU), Nurturing the Relationship at the Middle of the Funnel (MOFU) and Conversion at the Bottom of the Funnel (BOFU).

You’d also probably know about what to do at each of the stages of the funnel:


  • Send value-packed weekly newsletter
  • Offer lead magnets like free tools and resources
  • Run email courses & challenges
  • Hold live webinars


  • Use self-segmentation emails based on preference and interest
  • Send case studies and customer stories
  • Continue providing free resources


  • Retarget or remind customers with emails and ads
  • Create time and urgency based offers
  • Get the free trial users onboard

All these TOFU, MOFU and BOFU tactics are great and most definitely helpful. We at Shock Media Studio apply them in our marketing strategy for various clients.

However, too much focus has been put on acquisition rather than retention.

Marketers tend to use this funnel as a one-way ticket when in fact, this strategy does play a role in retaining customers.

This is what the typical Marketing Funnel looks like:

As you can see it goes one way from top to bottom. Sometimes you may see an arrow from the bottom of the funnel back to the top to represent the retention loop.

Most marketers, however, would just ignore it.

And that’s where things can go wrong.

Retaining existing customers have become more important and powerful as compared to only getting new sales. If you keep giving your customers cause to continue needing your product or service, you’d gain their trust and loyalty which would mean them recommending to other people.

This would mean you getting indirect sales without much or any effort from you.

Who wouldn’t like that?


A better view of a marketing strategy is to think of it as a cycle.

This would account for the retention of customers as well as a constant increase in ROI as you utilise each part of the cycle and not leave off at the conversion stage.

1. Start with getting leads

This is where your ads, website, chatbot, landing page and any other offline marketing strategy come into play. You may test with both hard sell and soft sell methods to see how the engagement is like.

The general rule is that you need to start with the audience in mind.

What are their problems? How can your product or service solve their problems?

Meet your audience where they are and connect with them by providing value into their lives. Let them know that you are able to help them.

When they feel that you might be able to help them and want to know more, they would click the link and fill up the form and hey, you’ve just got their email address!

2. Build Trust with An Email Sequence

If you think you’re going to get sales just like that *snap fingers*, then you would be let down just like that *snap fingers*.

In marketing, Patience must be your best friend.

Once you have potential customers on the list, you’d need to send out a series of emails to build interest. This is where you can provide free tools such as ebooks, video series or webinars that may be part of your offerings. These are what marketers call Lead Magnets.

The purpose of sending them informative and somewhat personal emails is to help them trust you. They would want to try out what you have to offer before they decide to invest in your product or service.

Just like in any relationship, trust needs to be built over time before proceeding to the next big step. This is no different.

3. Conversion Is Great, Retention Is Better

So your potential customer finally clicked on the link to the sales page and has become your customer.


What then?

You continue sending them emails.

No, not about another product or to boast how great your business is.

Remember, you still need to add value to their lives even though they already have your product or service.

You need to keep your customers engaged to make them keep needing it.

This would mean sending emails about how to maintain the product, or if it’s a measurable service, how customers have gained from it. Soon, you can even upsell your service.

The opportunities are endless!

And so the cycle repeats itself.

By this stage, it’s likely that your customer would willingly recommend your product or service to their social circle. If you want to, you can also create a referral campaign just for your existing customers.

They get value, you get new customers, everyone’s a winner!

Maximize Your Marketing Strategy

Have you got the big picture in your head already?


Now you know what you need to do to not just increase sales but to build trust and retain customers.

Remember, it’s all about adding value.

Free resources don’t mean you lose time and effort; it means you gain your customer’s trust and loyalty in the long run.

We understand that it’s such a huge responsibility and that there are many things you need to do.

That’s why we’re here to help!

We’ll look at your business in a holistic view and find ways to optimize your marketing strategy.

Sounds good?

Schedule a free consultation with us now:

Here’s How to Build Relationships With Sales Email

In the previous article, we laid out the core structure of your sales email.

Now, you need to fill it in. We’ll give you four key points to guide you to flesh out your email that will:

  1. grab your prospect’s attention.
  2. maintain their interest and not lose them halfway.
  3. not sound awkward or pushy.
  4. close the deal.

The idea here is to treat your prospect as though you are in a committed relationship and you want to take it to the next level. Put yourself in that mindset each time you’re communicating to your prospect and you’ll see how your relationship with them evolve.


All relationships require time, effort and meaning to last.

If you treat your prospects the same way you would a relationship, then your prospect would keep wanting to read your sales email. To them, it won’t feel like selling anymore; it would feel like a two-way committed relationship.

There are many ways to construct your email. You can give a short, straightforward but all the same impactful email or you can bring them on a journey with an exciting story. You can tell it all in one email or you can spread it out in several.

Whatever it is, make sure you don’t lose their interest at any point.

The quickest way to ruin the relationship is if you offer them a ring without putting any meaning or experience to it.

So please do us a favour: do anything but selling. At least not in the first paragraph or the first email.

In short, take it slow but impactful.

Start On The Same Page

When you first meet someone, you tend to find some common interest that would keep the conversation going. If one finds the topic boring, they might just not pay attention anymore.

Same goes to emailing your prospect.

You’d want to talk about something that might interest them and meet them where they are assuming you already know who your target audience is. But here’s the catch: don’t start talking about your offer just yet.

Instead, talk about a topic surrounding the theme of your product or service. Tell a story that shares similar themes or qualities that you’ve already picked out from the product or service you wish to sell.

Why tell a story rather than getting straight to the point?

Well, it’s because you and your prospect need to get on the same page, meet eye to eye, and develop the relationship on an emotional level. This will keep their attention and make them feel like they matter in the conversation.

You need to get to the mind of your prospect and uncover the problems that they might be facing as well as the dreams that they want to achieve.

Hook Your Prospect With Interesting Stories

The more interesting, entertaining or even weird the stories you present, the more memorable they become. The point is to keep your prospect engaged.

But remember to not stray your stories away too far from the main point you wish to convey. You may lose their interest and make them confused rather than excited. When in doubt, stick to just one story.

How do you create the stories?

Good news is that you don’t have to create from scratch. But you do need to find interesting articles, meaning you need to develop the habit of reading. (But if you’re not already reading, why are you writing?)

Then, you need a story bank to keep all the links to the articles so that you have easy access for when you need them.

There’s no right or wrong to picking a story. The challenge is to relate the story to your product or service.

Transition Without Sounding Awkward

So you’ve told your story and your prospect is all ears. You’ve spent quite a bit of time over a course of a few emails to get them hooked.

Now it’s time to take the relationship to the next level and introduce your product or service.

But how do you do it without sounding awkward, abrupt or pushy?

Well, there’s no other way around it other than just saying it. But you can make it sound like it’s a part of the story you were telling. It will seem natural and effortless once you’ve set your prospect on the journey of discovery with you.

One tip to ease them into it is to add a transitional copy. This could be a paragraph that could connect from the story to your product or service, a series of quotes or existing testimonials, and even pictures.

Close The Deal

This is where you give that ring and ask them to take action. After pouring all your heart out to them, it’s now their turn to react and hopefully say YES!

You may want to add some pressure by introducing scarcity or perks to the offer. Remember, the more time is lost, the more likely your prospect will forget about it.

Also, don’t be afraid to be direct while still keeping to the same tone and manner throughout. You don’t want to ruin the moment all of a sudden. Besides, you still need their trust for them to click through to the next step.


There you have it! We’ve given you the recipe to write the most compelling and well-structured emails to your prospects.

All you need to do now is to curate those emails on your preferred email marketing software and watch your sales grow.

Key takeaway points:

  1. Tell interesting stories to keep your prospect’s attention.
  2. Uncover your prospect’s problems and dreams.
  3. Only introduce your product or service towards the end.
  4. Don’t be afraid to ask your prospect to take action.

Need some help on actually writing your sales email? Contact us!

How to Effectively Structure Your Sales Email

You’ve managed to get your prospects to willingly give their email addresses to you. It almost feels like you’ve got a girl’s number after a night out. All you need to do now is ask her out and keep her interested in you.

What do you do next?

Well, you need to keep her interested and eventually ask her out.

This is the same concept for writing a sales email. It’s like writing a love letter but with an advanced system which is more sophisticated than just sliding into their DM.

There are two things to consider when writing your sales email: structure and content.

We’ll break down each of those two components further into actionable steps that would help you to:

  1. grab your prospect’s attention.
  2. maintain their interest and not lose them halfway.
  3. not sound awkward or pushy.
  4. close the deal.

Sounds good? Let’s begin!


Like any other writing technique, you need to structure your email. The main goal here is to get your prospects to read it. From the subject line all the way to the signature, we’ll guide you through the five components needed in each of your sales emails.

Treat Your Subject Line As Your Life Line

Here’s the harsh truth: the first impression is everything for a Sales Email.

Your prospects do judge the email by the subject line. They wouldn’t want to open an email that may not be worth their time, especially considering the hundreds of emails in their inbox, all waiting for their attention.

The important emails that would surely get opened would be work-related emails. Promotional emails would most likely be ignored. And if they use Gmail, your email might just get tucked in the Promotions tab, left unread.

Your job is to make your emails sound important.

This is why you need to consider the Subject Line of an email as a matter of life and death.

Take a house. People would most likely stop and stare at a beautifully built mansion rather than a shabby old terrace.

If the subject doesn’t catch your prospect’s attention enough to want to open your email, then you automatically miss out on the chance to even tell what your product or service is about, let alone sell it.

The key to creating an interesting Subject Line is to already have your idea or content ready, which would give you a better understanding of the main point you wish to convey. Similar to building a mansion, the structure and interiors would have already been done prior to making the exterior look presentable.

This means you don’t bother with the Subject Line until you’ve written out the content of your email.

Give A Welcoming Embrace At The Opening Line

While your Subject Line determines whether your email is opened or not, the first few lines will decide whether your prospect reads through the rest of your email.

This is just like a video on social media; if it doesn’t capture a viewer’s attention within the first 3 seconds, then all hard work is lost.

So what you’d want to do is to make your opening line sound welcoming, like you’re inviting them to come into your mansion and making them feel at home. They would inadvertently think that they should stick around for a bit to see if there’s a swimming pool at the back.

But here’s the catch: don’t say anything about the swimming pool just yet. You’ll lose the sense of anticipation and surprise which are key to holding your prospect’s attention.

You don’t want them to leave too soon.

At this stage, all you have to do is create the situation – the interior design – to be interesting enough that would make your prospect’s mind wonder whether there will be more to come.

Tell Compelling Stories In The Body Copy

Continuing on from the Opening Line, you need to build up a story that would eventually relate to your product or service, without actually revealing your product or service just yet.

This is the main chunk of your email.

This is your chance to show around your mansion, the inspiration behind it, what struggles you went through, your interactions with the construction workers and so on. Paint a picture in your prospect’s head that complements the current situation to evoke certain emotions.

Selling is all about storytelling. Make your stories sound important, relevant and relatable.

Once you’ve painted that picture and created even more questions in your prospect’s minds, then and only then you’re ready to introduce the solution i.e. your product or service.

Ask Them To Do Something At The Closing Copy

Once you’ve described what benefits they will get from using your product or service, how their problems would be solved or their desires would be achieved, you then close the deal.

Most people are afraid to sound too pushy or not popping the important question. So they end the house tour abruptly and expect the prospect to just jump into the pool.

At this point, the prospect is in fact itching to jump into the pool. However, you’re the host and they don’t want to seem rude. Perhaps they don’t even know the right protocols. Should they change to proper swimming attire? Should they wear sunscreen first?

What exactly must your prospect do?

This is where you need to give them the push (though not so roughly) and encourage them to take the leap.

You need to spell it out and give them the right direction. You’ve done most of the part not talking about your product or service so this is the time you do just that. You’ve earned their attention so you do have the right to ask.

If your offer is compelling enough, then your prospect would take the leap and click through the link you’ve asked them to click on.

Give A Good Send-Off With A Signature

Before leaving your prospect to enjoy the offer, you need to let them know that they’re always welcomed and that the offer is theirs for the taking.

Sure some prospects might have already jumped ahead but the signature at the end of the email is to give the final push for those who are still having doubts.

This is when you use the “P.S.” to good use.

You emphasise to them the offer again in a concise manner and add pressure.

They need to get into the pool quick before it rains or before more people come and crowd the pool.

That would compel your prospect to act there and then.


Let’s recap the 5 key ingredients you need when structuring your sales email:

In the next article, we’ll talk about the actual content of your email and how you can go about telling a compelling story to keep your prospects engaged.

Need some help on actually writing your sales email? Contact us!

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